massiveflix.com allows items to be returned within 7 days.

When returning merchandise purchased from massiveflix.com, shipping costs paid on the order are not refunded.  

If you prefer to return by mail, fill out the return form that accompanied your purchase and pack the merchandise and receipt into a sturdy box. Please send all shipments prepaid and include all merchandise tags.

Freight Delivered Item Returns:

Please follow the instructions on the red stop sign sticker affixed to your delivery carton to return your item(s). 

Please do not return the item(s) to a massiveflix.com store. 

Shipping costs and surcharges will not be refunded and a 15% re-stocking fee will be assessed, unless the return is made because the item is defective. 

If you are making a return or price adjustment on an item you bought with a reward certificate, the value of the reward certificate will be returned as a massiveflix.com Merchandise Credit. 

The order/items I received are incorrect

We apologize for any error made in the processing of your order and for any inconvenience it may have caused.

Our hassle-free Return & Exchange Policy makes it easy to correct your order, or get your money back.

If you received extra items that are not yours, with the information from the items that are not yours.

If you are missing items from your order, please call us with detailed information of what is missing so we can reorder it for you or reimburse you.

If you received someone else's order completely, please call us for assistance with the order number from the order you did receive, as well as your order number so we can track your merchandise.